Privacy Policy

We understand that providing information online requires significant trust from you. We appreciate that trust and we make use of advanced technologies like encrypted connections protected by a SSL certificate with extended validation to assure you that our identity has been authenticated to the industry’s highest standards. This certificate combined with the encrypted connections ensure the security and confidentiality of the information that you provide us with. To find out more about our privacy policy, please read the policy below. By making use of our website, you acknowledge to have understood and accepted the practices described herein.


What information do we collect and store from our visitors


In General.
We collect and store any information you enter at our website at www.wolero.com or provide us with in any other way. This may include information that can identify you ("Personal Details"), including full name,  passport details, telephone number(s), postal code, email address(es), fax number and billing information. We may also request information about travel preferences such as hotel room and meal preferences. You may choose not to provide requested information, but in general some of this information is required in order for us to make the requested travel and other arrangements or to reply to your questions.

Credit Card details.
We do not collect and store credit card details as we have engaged Asiapay Pte Ltd, an international recognised secure payment gateway for all online credit card payments.

Other Individual’s Information.
The same level of information will be required when you make a reservation for someone else through this website. You need to obtain the consent of other the individual prior to providing us with his/her personal details and other information. By providing us with the another individual’s information, you indemnify us against any claims by this individual for us collecting and storing the ifnormation you provided us with.

Information from Related Entities.
At times we may obtain both personal and non-personal information about you from related entities and other independent third-party sources and add it to our account information. Examples of such information we may receive include updated personal details, purchase history, and demographic information.

Systematic Information.
We automatically collect some information about your computer when you visit our website at www.wolero.com. For example, we will collect your IP address, web browser software (“User Agent String”), and referring websites. We may also collect information about your online activity, such as visits to our website and reservations made. Our goals in collecting this automatic information include helping to customise your user experience. For more information, please see "Cookies" below.


How we use the information you provided
We use information for the purpose of completing the limousine arrangements you conduct on our website or otherwise request from us; provide you with limousine confirmation and updates; manage your account, including processing bills and providing travel notifications; communicate with you in general; respond to your questions and comments; notify you about special promotions that may be of interest to you; resolve disputes, collect fees; troubleshoot problems; prevent potentially prohibited or illegal activities and to enforce our Terms and Conditions. Please review "How you can control the collection and use of your information" below.

Who we share your information with
This website may share your information with the following entities:

Companies within our corporate family. We may share your personal details with our corporate affiliates. This sharing enables us to provide you with more information about our products and services. To the extent that our corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy.

Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. In most cases, you can tell when a third party is involved in a product or service you have requested because their name will appear somewhere on the relevant web page, either alone or with ours. If you choose to access these optional services, we may share information about you, including your personal details, with those partners. Please note that we do not control the privacy practices of these third party business partners.

Suppliers, such as other limousine service providers, hotel, airline, car rental, and overseas operators, who fulfill your reservations. We do not share your email address with these suppliers unless they need it to fulfill the reservation you have made on our website, and we restrict their use of this information to that purpose. We do not place limitations on our suppliers' use or disclosure of your other personal details. Therefore, we encourage you to review the privacy policy of any travel supplier whose products you purchase through this website. Please note that these suppliers also may contact you as necessary to obtain additional information about you, facilitate your limousine and/or travel reservation, or respond to a review you may submit.

Third party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing and fraud prevention. We may also authorise third party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

Referring websites. If you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites' use of your personal details and we encourage you to review the privacy policy of any website that referred you here.

We also may share your information:

- In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims, or as otherwise required by law.

- When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities, to protect and defend the rights, property, or safety of our Company or this website, our customers, or others, and in connection with our Terms and Conditions and other agreements.

- In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services that may be of interest to you.


How you can control the collection and use of your information

- As stated above, you can choose not to provide us with any information, although some information are needed to make the requested limousine arrangements or to take advantage of certain features offered on this website.

- The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from this site, you will not be able to access portions of our website or certain advanced features may not be available to you.

Cookies

- When you visit our website, a cookie is stored onto your computer. A cookie is a small, encrypted text file containing some information about your preferences and allows your usage to be tracked. The use of cookies is now an industry standard, and you will find them used on most major web sites. However, you can always choose to disable cookies from being stored on your computer by changing your browser settings. Disabling cookies, however, may result in a limited experience of our functionality and services and in some cases, may mean that we are unable to provide you with the services, or parts of the services, that you have requested. Some of our business partners whose content is incorporated into or linked to from our website may also use cookies. However, we have no access to or control over these cookies.

- Cookies allow us to save encrypted passwords and preferences for you so that you will not have to re-enter them the next time you visit. This means you will be able to enjoy conveniences such as login without having to type your login name every time you visit our website.

- We will be able to make improvements to our website by using statistics collected from cookies. These statistics are anonymous to third parties and may also be used by our third party advertising companies to monitor the effectiveness of advertisements. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our website.

- Session information such as IP (Internet Protocol) addresses, browser types, operating systems are also used for our system administration. Session information will allow us to enhance your experience by allowing us to troubleshoot technical issues as well as to improve our site usability.


Display of customised advertising


Data collected by this website to serve you with relevant advertising.
We are committed to providing you with relevant content and information. To do this, we may, through cookies and other technologies, collect information about your limousine-related searches. We use this information, together with other information we have collected about you, to serve you with ads, on our website, that match your apparent interests.

Data collected by business partners and ad networks to serve you with relevant advertising.
The advertisements you see on this website are served by us or by our service providers. But we also allow third parties to collect information about your online activities through cookies and other technologies. These third parties include (1) business partners, who collect information when you view or interact with one of their advertisements on our website; and (2) advertising networks, which collect information about your interests when you view or interact with one of the advertisements they place on many different web sites on the Internet. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our website and across the Internet tailored to your apparent interests. We do not permit these third parties to collect personal information about you (such as email address) on our website, nor do we share with them any personal information about you. Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy.


How we protect your information
We are committed to protecting the information we collect from this website. While no web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorised employees are permitted to access personal information for business reasons only. We employ firewalls and intrusion detection systems to help prevent unauthorised persons from gaining access to your information. The servers that contain your personal information are located in well-protected data centers.

External Links

If any part of this website links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other web sites to understand their procedures for collecting, using, and disclosing personal information.

Visiting our website from outside Singapore

If you are visiting our website from outside Singapore, please be aware that your information may be transferred to, stored, and processed in Singapore, where our servers are located. The data protection and other laws of Singapore and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share as described in this Policy.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. If we make any substantial changes in any way we use your personal information, we will notify you by posting a prominent announcement on our web pages or by way of an e-mail and you will have a choice as to whether or not we may use the information in this different manner.

How you can contact us

If you have questions about either this Privacy Policy, our Terms and Conditions or your limousine requirements, please email us at cs@wolero.com